npglvr
Posts: 12
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| Posted: 05/12/2009, 8:56 AM |
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Anybody have any idea how to contact support? My license ran out on Thursay, so I purchased a new one. It never came via email.
I've sent in several support requests for it. Nobody has responded to my requests, but my Credit Card has been charged.
I haven't been able to work since Thursday afternoon. This is killing me.
ANY help would be greatly appreciated at this point.
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ckroon
Posts: 869
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| Posted: 05/12/2009, 12:46 PM |
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What happens when you go to Tools->Activate Product?
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Walter Kempees...you are dearly missed. |
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npglvr
Posts: 12
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| Posted: 05/12/2009, 1:07 PM |
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I was able to reach somebody by phone. They gave me a serial number that connects for activation fine, but then comes back saying that the activation key is invalid. That problem is being cause by the fact that I'm using an older version 3.0.4.12. I need to stay with this older version.
So, the cust serv rep on the phone gave me an older serial number. That serial number gives me an immediate error saying that the serial number is bad (without trying to connect).
So now I have a support ticket in asking for an older serial number. But, I haven't received any emails from support even though they say they have sent them. I'm believe they have sent them, but for some reason they never arrive. They don't come to my junk/bulk folder or inbox. However, i DID receive my receipt AND the notice that there was a reply to this thread. I have included my phone number on the support request hopeing they will call with a resolution.
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damian
Posts: 838
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| Posted: 05/12/2009, 7:29 PM |
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i have diff. product codes for v2, v3 and v4.
cant help you with not receiving email - most likely a spam filter or dns blacklist somewhere along the way.
need to keep the support person on the phone until your issue IS resolved...
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if you found this post useful take the time to help someone else.... :)
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npglvr
Posts: 12
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| Posted: 05/13/2009, 7:44 AM |
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I was actually on with customer service (not support). She tried to help as much as she could and then needed me to contact support but didn't have a phone number I could call.
She ended up calling me back and said that one of the "A"s in the SN should be an "8". All is well once again.
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