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 Generated E-Mails End Up Blank In Office 2007

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Suntower

Posts: 225
Posted: 09/09/2010, 11:49 AM

Hi,

I have a 'classic' ASP application that generates 'thank you' html e-mails after a user completes a form. The library is CDOMessage and has worked fine for -years-.

A couple of users now report that, since installing Office 2007, the e-mails they receive have a header but not body content. Users of other e-mail clients and Office 2003 have no problems. So... any idea what in Office 2007 could be different?

Sorry that this isn't strictly a 'CodeCharge' question, but it is generated from CC3 and I can't figure out why this one client would receive the same data differently. Perhaps the CDOMessage needs to be changed slightly to be compatible?

TIA,

---JC
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Edd


Posts: 547
Posted: 09/11/2010, 1:34 AM

When you send emails you will be sending a HTML and TEXT components of your email.

Office 2007 will decide which one it reads and presents (usually HTML) if you have linked images it will block hem for security purposes. MS does this as does GMail to prevent virus attacks.

Recommendation - send basic Text emails where possible as this isn't going to get better.

Cheers- Ed
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Suntower

Posts: 225
Posted: 09/11/2010, 9:55 AM

Thanks,

But how do -other- applications deal with this? Surely there is some switch in Outlook to remedy this? I see people get messages from other applications so there -must- be a 'trick' to this, right? Perhaps some configuration in CDO.Message?

---JC

Quote Edd:
When you send emails you will be sending a HTML and TEXT components of your email.

Office 2007 will decide which one it reads and presents (usually HTML) if you have linked images it will block hem for security purposes. MS does this as does GMail to prevent virus attacks.

Recommendation - send basic Text emails where possible as this isn't going to get better.

Cheers- Ed

_________________
---On a campaign for more examples and better docs!
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Edd


Posts: 547
Posted: 09/11/2010, 3:53 PM

The ONLY method I have found is to eliminate ALL images from your HTML page and substitute embedded Stylesheet equivalents.

Blame the viral world we live in.

Edd
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