timdelange
Posts: 1
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| Posted: 11/13/2010, 12:00 PM |
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I have bought a years worth of priority support. My first ticket has been open since September 2010 without a single response.
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ReneS
Posts: 225
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| Posted: 11/13/2010, 12:34 PM |
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That's not normal, have you tried more than once? Normally they are very responsive for help....
Rene
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peterr
Posts: 5971
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| Posted: 11/13/2010, 12:38 PM |
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timdelange,
It is rare that we may not answer a support request, but if this happens you can PM me your support case number and I will check into it, or you can respond to your order confirmation email, or submit another support case.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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