cerveau
Posts: 5
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| Posted: 06/27/2012, 7:46 AM |
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I purchased the CCS 5 upgrade on 6/21, the online purchasing form went through recognized my previous serial number etc, and I got a message indicating YS would get back to me after processing my credit card.
My bank statement indicates the payment went through.
Since then... not a peep from YS... no confirm email... no nothing
I've contacted customer support by email twice... no response.
Has anybody successfully purchased CCS 5 since then?
or contacted YS and gotten a response?
Philip
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Oper
Posts: 1195
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| Posted: 06/28/2012, 12:24 PM |
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Philp,
They will reply.
did you see the transaction Debite on your bank account or just the Balance availble lower?
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cerveau
Posts: 5
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| Posted: 06/28/2012, 3:54 PM |
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Hello Oper, and thanks for your reply.
The bank statement shows the transaction was debited to YESSOFTWARE on 6/21.
I'm very surprised at this - I've typically gotten responses within 48 business hrs ever since version 2.3
Philip
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cvboucher
Posts: 191
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| Posted: 06/29/2012, 9:03 AM |
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Make sure your spam filter isn't filtering out the emails.
Craig
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cerveau
Posts: 5
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| Posted: 06/30/2012, 7:39 AM |
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Thanks Craig,
I've checked my spam very closely - nothing from YS.
I check carefully because I love CCS and I'm eager to get cranking on the new version - I've been purchasing it and using it extensively since version 2.3.
I just don't understand this total lack of response for close to 10 days now.
Philip
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