rbaldwin
Posts: 172
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| Posted: 04/10/2013, 6:21 PM |
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I submitted a ticket to support, and normally i get an immediate reply from the automated system. Today - no reply? Is support up/down?
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cvboucher
Posts: 191
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| Posted: 04/10/2013, 9:07 PM |
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I also submitted a ticket today and got both an automated response and a reply. Check you junk/spam folders.
Craig
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cvboucher
Posts: 191
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| Posted: 04/10/2013, 9:07 PM |
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I also submitted a ticket today and got both an automated response and a reply. Check you junk/spam folders.
Craig
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rbaldwin
Posts: 172
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| Posted: 04/11/2013, 11:21 AM |
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Yes, that was it. The enterprise mail folk were tweaking their spam rules. i tracked down the emails. Thanks for reminding me.
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mitter74
Posts: 8
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| Posted: 05/02/2013, 6:05 PM |
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Same problems here... Had a ticket opened a few weeks back...
Never heard anything..
But was told "All emails are responded to within a day."...
So I don't know...
Tried calling today and still no luck...
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Oper
Posts: 1195
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| Posted: 05/02/2013, 7:01 PM |
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check your spam folder.
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Oper
Posts: 1195
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| Posted: 05/02/2013, 10:54 PM |
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i opened a ticket today rearding a small bug in the Beta. and i got a auto-reply just in 1min
i will let you know as soon i get the reply
_________________
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mitter74
Posts: 8
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| Posted: 05/03/2013, 9:34 AM |
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nope, nothing in my spam bucket...
Case # 983950488
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Oper
Posts: 1195
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| Posted: 05/03/2013, 1:14 PM |
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Not even the Auto-Reply?
_________________
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http://www.7bz.com (Free CMS,CRM Developed in CCS)
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Please do backup first |
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mitter74
Posts: 8
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| Posted: 05/03/2013, 1:59 PM |
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Not not even an auto-reply.
There is nothing in my spam folder...
I'm not aware of any corporate filters, but you never know..
Can the details be looked up by ticket #?
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Oper
Posts: 1195
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| Posted: 05/03/2013, 2:53 PM |
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its something in your Bulk/SPam etc
i just got now the 2nd reply from support
_________________
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http://www.7bz.com (Free CMS,CRM Developed in CCS)
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Please do backup first |
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mitter74
Posts: 8
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| Posted: 05/03/2013, 3:56 PM |
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My email admin says there is nothing there...
So am I SOL ?
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Oper
Posts: 1195
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| Posted: 05/03/2013, 4:06 PM |
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If you really need to test out. open an outside mail account (just as a test)
gmail / hotmail / etc
_________________
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http://www.7bz.com (Free CMS,CRM Developed in CCS)
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Affiliation Web Site Templates
Please do backup first |
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Oper
Posts: 1195
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| Posted: 05/03/2013, 4:55 PM |
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opened another ticket and Reply get back to me in few seconds
_________________
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Please do backup first |
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mitter74
Posts: 8
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| Posted: 05/07/2013, 11:20 AM |
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It seems kind of silly to open another ticket if work and a response was provided for the old ticket...
Is there anyway to check on the status of the old ticket?
Or redirect it to another address ??
thx
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Oper
Posts: 1195
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| Posted: 05/07/2013, 11:22 AM |
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to chekc ticket status or update you only has to follow the link you recived when you opened.
_________________
____________________________
http://www.7bz.com (Free CMS,CRM Developed in CCS)
http://www.PremiumWebTemplate.com
Affiliation Web Site Templates
Please do backup first |
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