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 codecharge support team

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boolean

Posts: 62
Posted: 06/17/2014, 1:37 PM

It's strange that I submit couples question to Codecharge Support Team over a month and did not get a reply back.

Does anyone hear anything from them? Thanks.
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beevet

Posts: 46
Posted: 06/19/2014, 2:31 AM

It has been a couple of months since I have sent anything. I did not get an email as expected, but they did post onto the support case forum within a day or two. If you do not have a link for that (the link has parameters for case number and email), you might resubmit and tell them and ask them to email you the link directly. I am not sure if their email routine did not work or if I had a filter catching it somewhere. I could see the response, so I did not pursue it, figuring I had the problem.

Chris
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kirchaj

Posts: 215
Posted: 06/19/2014, 5:35 AM

I have been working with support with an ongoing issue for several weeks now. When I first opened the case, they would respond every 3 or 4 days. After my last update for them, I have not heard from them in over 2 weeks. :(
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yourguide


Posts: 44
Posted: 07/04/2014, 7:53 AM

I asked support about the future of CodeCharge and their support. I did get a response within 1 day, but it only said:

Hello,

Yes the CCS is still developed and supported. The annual support plan can be purchased at our online store:
http://yessoftware.com/purchase/product.php?product_id=1&

Best Regards,
Greg

_________________
Independent, self-employed, web developer.
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