thomas
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| Posted: 07/07/2002, 10:19 PM |
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Hi there,
i need some help for developing a Multi-User MailClient for a CallCenter/ContactCenter with CodeCharge. Developing Base is FreeBSD, Mysql, Apache, PHP4.
By the way, it would be great for such developing projects if YESSoftware made something like SOURCEFORGE ...
About 5 Agents should work on that Mailsystem. First the mails come from a POP3 or IMAP4 mailaccount. A small Perl Programm with cron should do that work. I read something from a mailtomysql function from MySQL. Has anyone more informations, or another idea how to handle it simple.
The agents must logon on the system. First they see a complete overview of all running campaigns. They decide to work on a campaign and make response to the incoming mails.
The next screen has on his left site the incoming mail and on the right site the outgoing mail.
thats enough for the first time. If someone has fun working on that project you are welcome, every idea is also welcome...
by thomas
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Chris K.
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| Posted: 07/07/2002, 11:57 PM |
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I'm thinking whether it wouldn't be better to use PHP API functions for operating POP3/IMAP4. It has support included for these or wrapping classes are available. The problem would be CodeCharge binding as it requires database. You could modify generated code however not to iterate recordset but POP3/IMAP4 mailbox for instance using some other functions/classes.
You could design the application basing on the database, but then when deploying replace SQL queries with POP3/IMAP4 iteration.
Another solution could be as described periodical transferring mailbox to mysql (using script like mail2mysql). The problem is latency then and performance (when many users). Most PHP-mail solutions work directly on mailboxes.
Let's hope YS will provide some more generic data source handling to iterate not only SQL, but custom sources like those POP3/IMAP4 or web services.
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