Mike Curry
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| Posted: 05/22/2003, 3:34 PM |
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Yes, I know that everybody thinks it's his privilege to whine about his bad query syntax to Yes, and get instant hands-on coding information, but, just for the record, Yes has answered every legitimate question I've had, within 24 hours.
One thing I have noticed about the whiners is that they can't program worth a damn, and they seem to think that Codecharge is supposed to produce a professional-grade website like it can read their minds already.
Do your homework. Write some code yourself. Don't be blaming the tools if you want to call yourself a programmer, but when there isn't a wizard for it you can't figure out what to do next.
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RipCurl
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| Posted: 05/22/2003, 7:15 PM |
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Then they should take down those testimonials from their website.
One quote:
I have intermediate skill in ColdFusion and SQL, entry-level skill in PHP, and almost no skill with ASP, yet I have been able to generate successfully applications in all three languages with ease.
— Kelly D. Carter
Entry level . Most of us are that. Entry-level, yet wow, this person can generate applications in ALL three, even the two entry-level languages he/she knows.
If they want to make a product that is supposed to help us, they should be willing to take the time out to "HELP" us. Especially when ti comes to using our OWN custom codes.
I've had to consult with YES about 30 times just to find out how to use some PHP code I coded, to work with their setup. Its not an easy task.
So EVEN coders have problems with the way CC/CCS produces coding. it doen'st matter if they know how to code or not, their support is lacking when it comes to custom coding.
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Karen
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| Posted: 05/22/2003, 9:10 PM |
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I'm very grateful for the software, support and user forum. I started with nil on web development, I only programmed client-server apps. With CC and then CCS, I managed to roll out quite a few web apps, and that's with lots of help from support and users. At the same time, I learnt much in web programming.
So, don't be so harsh on Yes. I believe they are doing their best to give us the continual improvements on the software and provide support wherever possible. Obviously, in the course of trying to understand our problems, they will have to ask more questions, and there'll be replies to and fro, since they can't read our minds.
Yes may not be perfect, but the most important thing is that they try.
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JHP
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| Posted: 05/22/2003, 11:51 PM |
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I've been using CCS2 for about 1 month so far and have contacted Yes 2 times. They responded within 2 hours. Al I can say is bothe the software and support are very good.
If the whiners want good support and bug free products, I suggest they give Microsoft a try. Ha HA. Talk about support. How much does it cost now?
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Chris
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| Posted: 05/23/2003, 12:36 AM |
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So far I sent in three support requests, and they all were answered immediately and to my fullest satisfaction.
What could be better is their release planning. We all know about the bugs in CCS, and it would be nice to have a fixed date when a new patch will be coming up. Something else I would like to see is a possibility to publicly post bugs and they work out a list of confirmed bugs and maybe a workaround. That would prevent me from trying things over and over again until I find out myself it must be a bug.
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No Name
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| Posted: 05/23/2003, 7:30 AM |
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I agree with Chris on this:
"I would like to see is a possibility to publicly post bugs and they work out a list of confirmed bugs and maybe a workarounds. That would prevent me from trying things over and over again until I find out myself it must be a bug."
I would like to add that not just bugs, but also questions users asked and their solutions.
It should not be that difficult. -- Just plain text in an Access database. -- Created with CodeCharge?!?
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John Sutton
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| Posted: 05/23/2003, 8:06 AM |
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I'll ask again. WHAT DOES WRITING CODE IN PHP HAVE TO DO WITH CODECHARGE OUTSIDE OF PUTTING IN SPIPPETS HERE AND THERE? You Jack Asses make comments about "whiners" and "can't program worth a damn. How STUPID! I'm a VERY good programmer in PHP. BUT I'M NOT TRYING TO LEARN PHP!!!! I'M TRYING TO LEARN CODECHARGE!!!! THEY HAVE THERE OWN SYNTAX AND WAY OF DOING THINGS!!! GET THE DIFFERENCE??? If you're such a genius and instantly knew all about CC when you bought it, well golly, that's great for you Einstein. However, the documenation IS lacking. I realize they're working on it. Know why? BECAUSE LOTS OF PEOPLE HAVE TROUBLE UNDERSTANDING HOW TO IMPLEMENT THE KNEW SYSTEM (CODECHARGE). There are limited examples (the FASTEST way to learn) and very often the docmentation says very little about the subject.
Guest what happens next? People COMPLAIN about it and the software company FIXES it. So take your snide comments and shove them.
Oh, and by the way, why are you out here? Do you just have no life whatsoever, OR ARE YOU LOOKING FOR ANSWERS THAT YOU COULDN'T FIND ELSEWHERE (as in the documentation)?
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mutsch
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| Posted: 05/23/2003, 10:10 AM |
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John, i guess either your caps lock key is broken or you think people here on this forum just understand that way of communication.
If CC is not useful for just leave as it is. Nobody foced you to jump on this product. You could even try it out in advance. What's your point?
I hope that people at Yes stick to do their work instead of following such childish discussions. This get boring.
mutsch
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No Name
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| Posted: 05/23/2003, 11:36 AM |
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John Sutton,
We are NOT your family members!!!
==============
... just keep your "J*** A**" responses to yourself ...
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Tony M
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| Posted: 05/23/2003, 1:59 PM |
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YES SOFTWARE...CAN STOP THE FRUSTRATION...THAT MANY OF THEIR CUSTOMERS FEEL
I would like to repeat what I have said MANY TIMES before...
YES SOFTWARE...Have not kept their promises to update the "Knowledge Base" at...http://support.codecharge.com/kb_search.asp
YES SOFTWARE have in place a "Knowledge Base" that would only take a few minutes a week to keep updated...by copying and pasting from their support system database etc...They have been very lax in their duty to us and they have broken their promises to us.
Even now it wouldn't take very much time to cut and paste LOGGED SUPPORT ANSWERS ETC into the "Knowledge Base
They cannot have any excuses...because they must answer at least FIVE NEW CC and TEN NEW Studio questions each week.
Imagine how much frustration, duplication of effort and time...they could have saved users...AND THEMSELVES...if those answers were in the "Knowledge Base"
Everyone can see YES SOFTWARE's lack of attention to their customers...from the individual posting dates for...
1 - FAQs
2 - How To
3 - Trouble Shooting
They MUST KEEP THE "Knowledge Base" updated
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