rclayh
|
| Posted: 05/24/2003, 5:57 AM |
|
Three instant replies at 7:30AM on a Saturday. Problem solved. I am mostly posting this to dilute the Yes bashing in the subject line of other messages, but feel free to post your good experiences too.
|
|
|
 |
DaveRexel
|
| Posted: 05/24/2003, 6:06 AM |
|
::
I agree
YS support system answers have always been prompt, helpful and polite, and I've been using their products almost since their inception.
|
|
|
|
RonB
|
| Posted: 05/24/2003, 8:00 AM |
|
Same experience here (even got help on a sunday (dutch time so maybe it was saterday over there 
Ron
|
|
|
|
GaryDN
|
| Posted: 05/24/2003, 10:44 AM |
|
Same here, alway get a quick response, could not ask for better service
|
|
|
|
Steven
|
| Posted: 05/24/2003, 11:56 AM |
|
I have to agree,
Allthough I havnt allways found an answer in Yes Support, mostly because my support requests concern my bad code abilities.
I have 'Always' had an answer within a few hr, sometimes at the most odd times of night, Alex and Co , must do support requests from home as well, because i have had questions answered within minutes, even though its very late or even a sunday in YS locality.
Maybe, whats needed, is a 'Registered users ONLY' forum' which is Yes Software initiated.
I suspected for over a year, that since the first time codecharge got pirated, the class of user, and class of questions via both this forum and to some extent the newsgroups has dropped.
You can flame me all you want, but i believe that some of the problems here are caused by people who 'cannot' use the normal support channels.
due to pirated software......
Maybe it would be an idea, to approach, as a group, Yes Software to have a registered user forum for both CC and CCS but seperated so that questions and answers are easier read, searched, cried over ?
|
|
|
|
Tony M
|
| Posted: 05/24/2003, 1:50 PM |
|
Hello rclayh
What are your comments to this...
Because YesSoftware answer at least...
FIVE NEW CC and TEN NEW Studio questions each week.
How can we...as a community
...pursuade YesSoftware...to update the "Knowledge Base" daily/weekly
BUT certainly more frequently...than they are...at the moment ???
-----------------------------------------------------------------------------
This will save much frustration, duplication of effort and time...
for users...AND THEMSELVES...
...if all YesSoftware Support answers...are pasted into the "Knowledge Base"
|
|
|
|
Reg User
|
| Posted: 05/25/2003, 5:27 AM |
|
I think the above idea for a registered users only forum, would clean up this gotocode website.
The above idea could be implimented by Yes Software quite easily, but submitting to all registered users an email with logon details, and simple inclusion here for a logged on registered user only forum page.
Does anyone else support such an idea. if enough people request it, I feel sure that Yes Support would find it difficult to Refuse the request.
|
|
|
|
Alice
|
| Posted: 05/25/2003, 2:46 PM |
|
Agree.
Support to reg users is excellent.
|
|
|
|
glerma
|
| Posted: 05/25/2003, 3:19 PM |
|
Steven. I totally agree with your comments. People have used this forum more often than not to vent their frustrations at Yes for their supposed lack of support regarding various subjects, but I've seen several instances of posts griping about everything in the book, without ever explaining their problem in the first place. Explain your problem!!!!
This forum is becoming more and more just an avenue for unrealistic complaints rather than a public way of exchanging information relating to Codecharge and Codecharge Studio. I personally think they (Yes) should focus on thir FAQ more and stay out of the "PUBLIC" forum. This will leave a central place to answer valid questions and keep it clean of garbage. It would also stop confusing people as to whether or not to pose an actual Codecharge related question (i.e. bug/feature requests) to this forum. I think some people feel that this forum can be used to ask direct questions to Yes's Support Staff and get an answer from them.
On the other hand I can emphathize with some of the frustrations. However this is partly to the fault of Yes promoting the software as for entry-level developers and designers. The "out-of-the-box" way in which Codecharge + Studio is marketed has brought about (with no offense to anyone in particular) more developing laymen/women to the forefront. This effect is obvious with some of the threads being posted these days. Especially with regard to plain'ol C.C.
I for one was once one of those developer laymen (still am, depending on who you talk to), but no software in the world will allow you to tackle every problem that a developer may face. This is not just about what method or function you use. It's about proper planning and proper development lifecycle techniques among other things. These things are not packaged with the software.
My point it this...
Yes software, while still evolving is pretty damn good. If you choose C.C or C.C.S is no matter. Based on my 2+ years (yes two years now) of using first Codecharge, then migrating to Studio, my support experiences have been nothing short of exemplary. This is including many questions not answered or ignored.
|
|
|
|
No Name
|
| Posted: 05/25/2003, 9:23 PM |
|
I must agree with "glerma". The s/w was and is advertised as the Swiss Army Knife for web database newbies. -- But it is far from it, especially when it comes to CCStudio.
YES!!! to registered users forum only.
|
|
|
|
|
