rrodgers
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| Posted: 05/27/2003, 2:24 PM |
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As the original poster in this thread asked not to clutter up his thread I am going to open a new thread on the subject. Here are my thoughts on why my answer is No.
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I don't see the point in increasing the complexity of how Yes helps users. Yes already provides a support link on their site.
http://support.codecharge.com/support_new.asp
If someone does not get an answer/solution from the public forums they can go directly to the source and Yes does provide quality support through this method.
I think the knowledgebase can be improved substantially and I wouldn't mind seeing more attention given to it. Common Questions, answers, limitations, and problems should be added regularly. An update to this forum would be nice also, but not a necessity. I would also like to see some sort of sponsored team mentoring program "Team CC" and "Team CCS" Users who have certain skills and are willing to provide support on the forum (without monetary compensation, of course), at their level and convenience. I have seen it with other development products and it was very successful.
My feeling is that opening up another support forum is only going to dilute the peer to peer help that is provided by the existing forums. Until the CC/CCS user base gets substantially larger.
And as for the few negative comments that get posted here... Well that is going to happen on any forum. I think this resource is too valuable to the new user who doesn't have a technical issue with the product but just needs a nudge in the right direction to begin making progress. And there are a lot of those folks because Yes has a 20 day trial period for the product. Support the newbie and you will grow the community.
Just my opinion
rob
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Hamilton
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| Posted: 05/27/2003, 2:55 PM |
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I have proposed an alternative solution at the following URL.
Perhaps worth considering....
http://www.gotocode.com/disc_viewt.asp?mid=21223&
A Screen Shot of the knowledge base is available at the following URL;
http://www.dataobjx.net/images/screenshot.gif
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Registered User
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| Posted: 05/27/2003, 4:25 PM |
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Maybe I didnt make myself clear enough when i posted the poll type question.
It wasnt to get Yes to open up 'another' support forum
It wasnt to dilute, the existing Yes Support system..
It was to give Registered users somewhere Official'ized, to hang out.
Somewhere that people will respect better than an open public forum as this is,
Somewhere that people will have some accounability to their posts contents, rather than the flame wars, and shit stirring which we have all seen in an open, no logged in system, which this is
The forum here is great, but its tooo open to abuse, Its basically open to people with pirated codecharge software, to get free help and advice from Paying users, By having a Close -Registered Users Only- forum, It will mean that advice and help given will be 'to the right people', and this may also allow 'Yes' Software to give over a little more time to forum help requests, I am sure they would spend more time here, If they were happy In the KNowledge 'ALL' the users had paid.
A registered Users Forum, could also be a selling point for 'Yes' Software, its would be an additional incentive to buying the product.
Any of us, could start a website that was 'closed to members' , but ONLY 'Yes' Software can determine who is a 'Registered' User, and Who is not.
How hard would it be, to send all users, a logon and password.
This gotocode website has a logged in section, what I suggested could quite easily be added to here, all it would take is 'Yes' Software to run off a set of usernames/passwords, to all registered users, email them out one morning on a mas email, and open a new forum page, even same code, with a User_ID logged in check and a is Registered = 1 check on the opening of the page..
How many people here have even got a username / password for this gotocode website.
The whole of my proposal could be offered to Registered Users here at gotocode, without watering down any of the existing support system.
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Dave K
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| Posted: 05/27/2003, 4:55 PM |
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I have to agree.
A registered users forum would not be an uncommon thing to find in any software community, In fact, I think its more unusual that Codecharge doesnt allready have such a forum space.
I cannot see why YS should ever consider a refusal to such a normal request as a section to the website opened to reg users only .
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User
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| Posted: 05/27/2003, 5:22 PM |
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rrodgers,
your points are all ok, but I think there slightly off, to the ones which the other thread seams to have been started, it doesn't ask to difuse the existing support programme, and it doesnt complain about the existig support systems, Its asking for a registered users only forum, I do not think that this needs to be blown up into a bigger request than it actually is.
your suggestion of ccteam etc, seems similar to the team netobjects system, not sure if that still holds, and although in principle, i agree with the system, its an excuse for yes software to release themselves totally from the forum situation. and I do not see in what I read that this was the idea.
If I read the yes-no poll correctly and the posts in here, the idea is to open a free speaking forum, which yes software support can feel comfortable giving advice, which they will know will fall on registered users ears only.
If by having a reg users section it draws in more yes software help and advice, then it will be a good thing, which I would have to agree with.
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a user
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| Posted: 05/28/2003, 12:55 AM |
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Rob,
>And there are a lot of those folks because
>Yes has a 20 day trial period for the product.
>Support the newbie and you will grow the community.
It isnt upto paying users to support the above, Paid up card carrying users, should have a common meeting place, free from the 20 day trail test drivers.
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Steven
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| Posted: 05/28/2003, 3:12 PM |
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I dont think its right that registered users should be hosting the support for 20 day trial users.
There should be a reg users only forum, and i also find it an odd thng that there is not such a secured forum already.
I am not sure I understand what you mean about "Team CC" and "Team CCS" Users.
isnt this part of what support from yes software is about?
I just read at codecharge.com the info on CCS, and it states :
"And if you have questions, go to http://www.gotocode.com/, the CodeCharge developer community site to get answers and pointers. Or go to support.codecharge.com for the latest bulletins, product updates or to submit email support requests."
to me this shows that Yes Software are allready treating the users of gotocode as an unpaid "Team CC/CCS"
I do not think these requests for a closed forum are at all a bad thing.
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RipCurl
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| Posted: 05/28/2003, 7:55 PM |
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First YES needs to rewrite their outdated forum software.
As for support, I suggest looking over at:
http://www.vbulletin.com/forum/index.php
( yes its forum software, but its an example of how one could be setup)
New users/demo users hav their own forum to post in, the rest are restricted to those who are actual users of the software (ie paid for it)
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rrodgers
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| Posted: 05/29/2003, 10:58 AM |
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Well I can see I am out numbered<G>
I still feel the open forum is better. And I don't think a registered only forum will increase registrations. I think it will only limit the help the people evaluating the product are exposed to.
Again,
Just my opinion (apparently<G>)
rob
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RipCurl
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| Posted: 05/29/2003, 1:27 PM |
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And how would a forum for only New users or for Inquiries give limitation to those who are interested in the software? That same forum can also be used for those with the trial version.
As it stands, YES doesn't even give support to these people. With a forum that is dedicated to them, maybe YES wont turn their back on them the way they are doing now?
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nuther user
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| Posted: 06/01/2003, 3:00 PM |
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I find this an interesting thread,
It also could have been titled "the ins and outs of Yes Software using registered users as a cheap sales force".
By leaving the registered users to post in a place where 20 day trial users also hang shows a good community, but hides the fact that its the 'users' doing lots of the help, and hides the fact that gotocode isnt a 'support' forum, though it implies by Yes Softwars use of it in ads etc, that it is a support , community forum.
gotocode, is, an example website only, the main gotocode code is available and the examples it shows are available, so having 'any' users actually using it supports the fact that 'it works' that the gotocode code is ok, and stable.
it doesnt matter that the forums not good, because anyone can see, we all 'use it', so by default, it must be good.
what is missing from the support structure is an actual - support forum - , gotocode cannot ever be such a baby, because its not a closed forum, someone here mentioned looking at vbulletin support forums, some people missed the point of that suggestion, i do not think it was made to say that 'this' gotocode forum should be upgraded / recoded to match a vb one, it was made as a suggestion to show how a good support forum should be setup, with public areas, and closed registered user only areas. here at gotocode we only have half of what is needed.
having a closed section to the gotocode website will not pull the overall impact of the gotocode example site down, it will only add to the available code example, showing that codecharge is capable of having closed areas built into its portals. making improvements or additional pages, which are closed can only be a good thing, i am sure people , registered people, will continue to post in the public forums, but i am also sure that a closed system will be very popular.
maybe its time that Yes Software took the bull by the horns and did a total update to the gotocode site, after all its running on CC generated code, even generated by the old CC v2, not CCS, so maybe bringing gotocode upto date, will give them the opportunity to bring in seperated registered users sections
I am all for the idea suggested, and hope that people put their views on show with a Yes.
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