Anthony Trotter
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| Posted: 06/18/2001, 6:04 PM |
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To the group and support,
I was going to email support directly with this suggestion, but it
occurred to me that those in this newsgroup will want to reply.
Reading Eddy's latest reply to support prompted this thought. Please
respond. I think a single source of information is critical to our
success with CC and Yes' ease in support of the product.
It seems to me that there is way too much confusion as to what CC is
or is not. I don't believe that it is because of any ill intent or
misleading marketing material on the part of CC, but quite the
contrary. I received the information I needed when I purchased my
license and the software has lived up to its claims by Yes Software.
I think the problem lies in the dissemination of information. There
are 2 different areas for users to carry on discussions of the
software and soon, a board and code exchange in the www.gotocode.com
support site.
My suggestion to Yes is that you have ONE and only one message board
and it should be located on the GotoCode.com Web site. I also think
that this newsgroup should be eliminated and that you import all
messages from the existing CodeCharge.com MB into the new site. This
way you can control the information and advise new users as to what is
required when starting out development with CC. From what I gather,
GotoCode.com was developed for the user community to exchange code and
get support.
One of the reason's I was prompted to write this, and probably (just a
guess) Scott's annoyance with Eddy, was that too many people are
coming on to this forum asking for completed apps. If people came to
one place for info., they could start at (and be referred back to this
section when necessary), "Before you post, do XYZ." XYZ should be the
tutorials, studying the examples etc.
Personally, I like this newsgroup and I don't use any other source. I
just don't think it serves all of us as best it could nor does it
cater to the least common denominator. Meaning, there are a lot of
people who don't use newsgroups.
I see no way that you (support) can maintain order, avoid confusion
from new customers and maintain the best support for existing
customers, if you have people posting the same questions to 3
different boards.
Just my two cents. Feel free to add yours.
Anthony
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Steven Dowd
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| Posted: 06/19/2001, 12:30 AM |
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Anthony,
I for one , have been most outspoken about having a 'user code section' to a
website , but for you to suggest killing off the newsgroup is to me the
worst idea poss,
I have no problems with using the CC forum , but lets be truthfull , its
slow and clumsy, and the web pages do not load very fast even on my cable
link, allthough i visit there site quite often and read the titles on the
posts , its a laborious process to read 'all' the posts , which can be done
here with ease..
maybe it would be a better suggestion , for codecharge to add a few extra
groups to there news server,
CC.Support
CC.Examples
CC.User.Scripts.
CC.Templates
CC.Betas
if you cannot see what i meen , take a look at the groups in
news.netobjects.com , ok they have more than one product, but here we will
have vers 1 and ver 2 soon. how complicated will the forums get then?
and lets face it , even at gotocode, its allready been noted that the
downloadable exabples do not even have the .cc files in them , sowhats the
point of them being there. if you do not supply the .cc file you imply that
the code is finished working ready for use, it doesnt say otherwise that i
saw, at leest with the .cc files it might be more obvious that the codes are
for use in CC projects only.
There should be a users section at CC.com , I can see the point of using
gotocode but i think to make all the uses go there daily is just taking
people away from codecharge.com itself, isnt it mush easier to just Add the
new sections into the codecharge.com website and hold it as the hub of a
growing community. why move the hub of a community to a seperate website
away from CC ?
what i find odd is that allthough the ' lets work together' post at the main
CC forum is now one of the longest there, the CC support team havnt
responded even once to it or to any other call for a users section ?
havnt the CC support ever seen the thousands of php/perl/asp scripts at
hotscripts.com why not do a similar thing with Codecharge, have a users
scripts section ?
I agree with 'Consolidate the info' but do not get rid of these newsgroups ,
inplace of a slow, not to bright , example of a forum script.
like i said the other day theres 20mb of space i think at yahoogroups for
the codecharge members use. lets use that ?
Steven
"Anthony Trotter" <support@worldnetcity.com> wrote in message
news:9gm8en$j1$1@news.codecharge.com...
> To the group and support,
>
> I was going to email support directly with this suggestion, but it
> occurred to me that those in this newsgroup will want to reply.
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CodeCharge
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| Posted: 06/19/2001, 1:20 AM |
|
Thanks for your suggestions Anthony.
GotoCode is finally almost ready for official launch and we will redirect
all forum discussions, examples and parts of the support system (faqs and
tutorials) there, hopefully this week. We are also implementing upload
functionality for users to submit their own tips, articles and examples to
GotoCode.com.
This newsgroup will stay open because many people prefer newsgroups over
online interface. It is usual for companies to have an online forum and
newsgroups at the same time.
"Anthony Trotter" <support@worldnetcity.com> wrote in message
news:9gm8en$j1$1@news.codecharge.com...
> To the group and support,
>
> I was going to email support directly with this suggestion, but it
> occurred to me that those in this newsgroup will want to reply.
> Reading Eddy's latest reply to support prompted this thought. Please
> respond. I think a single source of information is critical to our
> success with CC and Yes' ease in support of the product.
>
> It seems to me that there is way too much confusion as to what CC is
> or is not. I don't believe that it is because of any ill intent or
> misleading marketing material on the part of CC, but quite the
> contrary. I received the information I needed when I purchased my
> license and the software has lived up to its claims by Yes Software.
>
> I think the problem lies in the dissemination of information. There
> are 2 different areas for users to carry on discussions of the
> software and soon, a board and code exchange in the www.gotocode.com
> support site.
>
> My suggestion to Yes is that you have ONE and only one message board
> and it should be located on the GotoCode.com Web site. I also think
> that this newsgroup should be eliminated and that you import all
> messages from the existing CodeCharge.com MB into the new site. This
> way you can control the information and advise new users as to what is
> required when starting out development with CC. From what I gather,
> GotoCode.com was developed for the user community to exchange code and
> get support.
>
> One of the reason's I was prompted to write this, and probably (just a
> guess) Scott's annoyance with Eddy, was that too many people are
> coming on to this forum asking for completed apps. If people came to
> one place for info., they could start at (and be referred back to this
> section when necessary), "Before you post, do XYZ." XYZ should be the
> tutorials, studying the examples etc.
>
> Personally, I like this newsgroup and I don't use any other source. I
> just don't think it serves all of us as best it could nor does it
> cater to the least common denominator. Meaning, there are a lot of
> people who don't use newsgroups.
>
> I see no way that you (support) can maintain order, avoid confusion
> from new customers and maintain the best support for existing
> customers, if you have people posting the same questions to 3
> different boards.
>
> Just my two cents. Feel free to add yours.
>
> Anthony
>
>
>
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CodeCharge
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| Posted: 06/19/2001, 1:39 AM |
|
We plan to launch the final version of GotoCode later this week and the site
is meant for users to share tips and exchange examples.
GotoCode will be separate from CodeCharge.com due to various reasons. One
advantage to the users is that the new site will be fully developed with
CodeCharge and downloadable as .ccs file.
Also, YesSoftware (and users ?) may later use GotoCode as a vehicle to sell
applications developed with CodeCharge.
Not sure about splitting the newsgroup into subjects. This newsgroup is not
very busy and possibly we will wait until version 2.0 to do this.
Adam
"Steven Dowd" <steven.dowd@dowd.co.uk> wrote in message
news:9gmv2f$k5n$1@news.codecharge.com...
> Anthony,
>
> I for one , have been most outspoken about having a 'user code section' to
a
> website , but for you to suggest killing off the newsgroup is to me the
> worst idea poss,
>
> I have no problems with using the CC forum , but lets be truthfull , its
> slow and clumsy, and the web pages do not load very fast even on my cable
> link, allthough i visit there site quite often and read the titles on the
> posts , its a laborious process to read 'all' the posts , which can be
done
> here with ease..
>
> maybe it would be a better suggestion , for codecharge to add a few extra
> groups to there news server,
>
> CC.Support
> CC.Examples
> CC.User.Scripts.
> CC.Templates
> CC.Betas
>
> if you cannot see what i meen , take a look at the groups in
> news.netobjects.com , ok they have more than one product, but here we will
> have vers 1 and ver 2 soon. how complicated will the forums get then?
>
> and lets face it , even at gotocode, its allready been noted that the
> downloadable exabples do not even have the .cc files in them , sowhats the
> point of them being there. if you do not supply the .cc file you imply
that
> the code is finished working ready for use, it doesnt say otherwise that i
> saw, at leest with the .cc files it might be more obvious that the codes
are
> for use in CC projects only.
>
> There should be a users section at CC.com , I can see the point of using
> gotocode but i think to make all the uses go there daily is just taking
> people away from codecharge.com itself, isnt it mush easier to just Add
the
> new sections into the codecharge.com website and hold it as the hub of a
> growing community. why move the hub of a community to a seperate website
> away from CC ?
>
> what i find odd is that allthough the ' lets work together' post at the
main
> CC forum is now one of the longest there, the CC support team havnt
> responded even once to it or to any other call for a users section ?
>
> havnt the CC support ever seen the thousands of php/perl/asp scripts at
> hotscripts.com why not do a similar thing with Codecharge, have a users
> scripts section ?
>
> I agree with 'Consolidate the info' but do not get rid of these newsgroups
,
> inplace of a slow, not to bright , example of a forum script.
>
> like i said the other day theres 20mb of space i think at yahoogroups for
> the codecharge members use. lets use that ?
>
> Steven
>
>
> "Anthony Trotter" <support@worldnetcity.com> wrote in message
>news:9gm8en$j1$1@news.codecharge.com...
> > To the group and support,
> >
> > I was going to email support directly with this suggestion, but it
> > occurred to me that those in this newsgroup will want to reply.
>
>
>
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Rob
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| Posted: 06/19/2001, 3:09 AM |
|
Yes ! Keep this newsgroup open - to read it on web is very slow ! Good to
have download all messages and read easily.
"CodeCharge" <support@codecharge.com> wrote in message
news:9gn1vg$n1i$1@news.codecharge.com...
> Thanks for your suggestions Anthony.
> GotoCode is finally almost ready for official launch and we will redirect
> all forum discussions, examples and parts of the support system (faqs and
> tutorials) there, hopefully this week. We are also implementing upload
> functionality for users to submit their own tips, articles and examples to
> GotoCode.com.
>
> This newsgroup will stay open because many people prefer newsgroups over
> online interface. It is usual for companies to have an online forum and
> newsgroups at the same time.
>
>
>
> "Anthony Trotter" <support@worldnetcity.com> wrote in message
>news:9gm8en$j1$1@news.codecharge.com...
> > To the group and support,
> >
> > I was going to email support directly with this suggestion, but it
> > occurred to me that those in this newsgroup will want to reply.
> > Reading Eddy's latest reply to support prompted this thought. Please
> > respond. I think a single source of information is critical to our
> > success with CC and Yes' ease in support of the product.
> >
> > It seems to me that there is way too much confusion as to what CC is
> > or is not. I don't believe that it is because of any ill intent or
> > misleading marketing material on the part of CC, but quite the
> > contrary. I received the information I needed when I purchased my
> > license and the software has lived up to its claims by Yes Software.
> >
> > I think the problem lies in the dissemination of information. There
> > are 2 different areas for users to carry on discussions of the
> > software and soon, a board and code exchange in the www.gotocode.com
> > support site.
> >
> > My suggestion to Yes is that you have ONE and only one message board
> > and it should be located on the GotoCode.com Web site. I also think
> > that this newsgroup should be eliminated and that you import all
> > messages from the existing CodeCharge.com MB into the new site. This
> > way you can control the information and advise new users as to what is
> > required when starting out development with CC. From what I gather,
> > GotoCode.com was developed for the user community to exchange code and
> > get support.
> >
> > One of the reason's I was prompted to write this, and probably (just a
> > guess) Scott's annoyance with Eddy, was that too many people are
> > coming on to this forum asking for completed apps. If people came to
> > one place for info., they could start at (and be referred back to this
> > section when necessary), "Before you post, do XYZ." XYZ should be the
> > tutorials, studying the examples etc.
> >
> > Personally, I like this newsgroup and I don't use any other source. I
> > just don't think it serves all of us as best it could nor does it
> > cater to the least common denominator. Meaning, there are a lot of
> > people who don't use newsgroups.
> >
> > I see no way that you (support) can maintain order, avoid confusion
> > from new customers and maintain the best support for existing
> > customers, if you have people posting the same questions to 3
> > different boards.
> >
> > Just my two cents. Feel free to add yours.
> >
> > Anthony
> >
> >
> >
>
>
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Eladesor
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| Posted: 06/19/2001, 3:52 AM |
|
Hi,
I like the vision that CC has for GotoCode.com sounds a good practical and
informative idea.
Definetly dont want to loose this newsgroup Whilst not a regular poster, I
avidly read it every day and find it a great help to me. In fact I'd even go
as far as saying I've developed a little affintiy to its regulars.
Its true to say 'you get what you put up with, and if you put up with it
you'll get it!' So whilst not the best advocate (bit dim when it comes to
coding) I think we sometimes expect a bit to much of CC's development and
support team. Yes we paid for it, but we all knew it was new and under
development - isn't it also up to us to help promote/sell/develop the
product? Its within our interest to do so, just as much as CC's as by doing
so (which so many people in this group do) were getting a product that we
can 'put up with' virtually tailor made to our ever increasing demands.
Regards to all
Eladesor
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Jim Ryan
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| Posted: 06/19/2001, 11:39 AM |
|
Hello Listers and Support,
I also would like to see one online forum and one newsgroup. I've noticed a
lot of redundancy in the posts in the many different areas. It would be nice
to have only two places to find the information your looking for. Moving the
support.codecharge.com and the online Discussions forum to the GotoCode.com
would be a good idea. In the long run , it would probably save the support
team a lot of time so they can concentrate on upgrading the program itself.
I would like to make a suggestion for the GotoCode.com online forums. My
suggestion is to have the forums broken down by each language. For example,
if you are interested in programming in ASP & VB, you can just get the help
and code specific to those languages. By doing it this way, we can all save
a lot of time going through the messages, tips, and coding for the languages
that don't interest us. A good example and a great place for examples of
code that I have found is at http://www.planet-source-code.com. Since I'm
only interested in ASP & VB, I just go to those sections. They also have a
section where you can sign up to have new code specific to what your looking
for, automatically e-mailed to you everyday. Maybe in the future,
GotoCode.com can do the same thing.
Also you can set up an articles section for users of CodeCharge who would
like to submit step by step articles or completed applications. You can also
have another section for tutorials written by users and broken down by level
of expertise. This may also take some of the burdon off the support staff.
Just my $.02 worth  !
Jim
"CodeCharge" <support@codecharge.com> wrote in message
news:9gn1vg$n1i$1@news.codecharge.com...
> Thanks for your suggestions Anthony.
> GotoCode is finally almost ready for official launch and we will redirect
> all forum discussions, examples and parts of the support system (faqs and
> tutorials) there, hopefully this week. We are also implementing upload
> functionality for users to submit their own tips, articles and examples to
> GotoCode.com.
>
> This newsgroup will stay open because many people prefer newsgroups over
> online interface. It is usual for companies to have an online forum and
> newsgroups at the same time.
>
>
>
> "Anthony Trotter" <support@worldnetcity.com> wrote in message
>news:9gm8en$j1$1@news.codecharge.com...
> > To the group and support,
> >
> > I was going to email support directly with this suggestion, but it
> > occurred to me that those in this newsgroup will want to reply.
> > Reading Eddy's latest reply to support prompted this thought. Please
> > respond. I think a single source of information is critical to our
> > success with CC and Yes' ease in support of the product.
> >
> > It seems to me that there is way too much confusion as to what CC is
> > or is not. I don't believe that it is because of any ill intent or
> > misleading marketing material on the part of CC, but quite the
> > contrary. I received the information I needed when I purchased my
> > license and the software has lived up to its claims by Yes Software.
> >
> > I think the problem lies in the dissemination of information. There
> > are 2 different areas for users to carry on discussions of the
> > software and soon, a board and code exchange in the www.gotocode.com
> > support site.
> >
> > My suggestion to Yes is that you have ONE and only one message board
> > and it should be located on the GotoCode.com Web site. I also think
> > that this newsgroup should be eliminated and that you import all
> > messages from the existing CodeCharge.com MB into the new site. This
> > way you can control the information and advise new users as to what is
> > required when starting out development with CC. From what I gather,
> > GotoCode.com was developed for the user community to exchange code and
> > get support.
> >
> > One of the reason's I was prompted to write this, and probably (just a
> > guess) Scott's annoyance with Eddy, was that too many people are
> > coming on to this forum asking for completed apps. If people came to
> > one place for info., they could start at (and be referred back to this
> > section when necessary), "Before you post, do XYZ." XYZ should be the
> > tutorials, studying the examples etc.
> >
> > Personally, I like this newsgroup and I don't use any other source. I
> > just don't think it serves all of us as best it could nor does it
> > cater to the least common denominator. Meaning, there are a lot of
> > people who don't use newsgroups.
> >
> > I see no way that you (support) can maintain order, avoid confusion
> > from new customers and maintain the best support for existing
> > customers, if you have people posting the same questions to 3
> > different boards.
> >
> > Just my two cents. Feel free to add yours.
> >
> > Anthony
> >
> >
> >
>
>
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Jeff Stuart
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| Posted: 06/19/2001, 8:29 PM |
|
What might work out would be if you could have a gateway between the
newsgroup and the forums?
MAYBE even a gateway between a mailing list and the newsgroups?
--
Jeff Stuart
jstuart@neo.rr.com
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