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 What Happened to Codecharge Studio Support?

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adri


Posts: 5
Posted: 02/03/2004, 1:45 AM

What happened to the support we used to get.
I own codecharge studio, and am having problems with it, but none of my support questions get answered.
Are they on holiday or not there anymore?

Anyone else have the same problem?
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peterr


Posts: 5971
Posted: 02/03/2004, 2:00 AM

We're investigating your issues. Looks like 2 of them are the same.
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Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com
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Steve_Ebbrell

Posts: 11
Posted: 02/03/2004, 10:13 AM

I put a request in on Sunday and got a reply from Greg almost immediately, they are obviously not on holiday, in fact I wonder if they ever go home at all :-D
I do have the CodeCharge support contract which I think is a bargain not to be missed!
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Ambition is the last refuge of the failure. - Oscar Wilde
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rbaldwin

Posts: 172
Posted: 02/04/2004, 7:03 AM

I couldn't be happier with CCS email support. i always get an answer within hours. Yesterday i submited an email on my way out the door of the office at 5pm, by the time i got home an hour later i had a quick fix suggestion and an assurance it would be passed along to the developpers.

I must have submitted a 100 + questions all of which have been answered in a timely manner.:-)

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miary
Posted: 02/05/2004, 11:44 AM

The response time is excellent! I've been impressed by the level of expertise that techsupport provides, plus it's always a same-day delivery process :-)
vituskung
Posted: 02/12/2004, 6:05 PM

Agree with adri!

I bought the CCS PE version a week ago and it was not working properly as the trial version. I sent 2 requests. One 2 days ago and the other yesterday. However, I only got a receipt for the last one I sent and both still have no reply. Not even a word telling me they are investigating.

This has been extremely frustrating.
peterr


Posts: 5971
Posted: 02/13/2004, 11:29 AM

vituskung,
I see in our support system that we responded 4 times to you, but you have never viewed our responses.
Please make sure that your email is working properly. Or you can emailsupport@codecharge.com and provide an alternative email address.
I will also try to re-forward the responses again to you.

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Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com
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peterr


Posts: 5971
Posted: 02/13/2004, 11:49 AM

vituskung,

When trying to send you an email, we receive back responses that messages to you are undeliverable:
======================================
undeliverable to vituskung@....com
======================================
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Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com
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Eric
Posted: 02/20/2004, 8:08 AM

I find CCS support via email and the forums second to none. Good answers and fast turnaround.
adri


Posts: 5
Posted: 02/22/2004, 9:39 PM

:-)
Since I posted the original msg. I have had excellent response to my questions. Keep up the good work. Thanks
Adri
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