Richard Campbell
|
| Posted: 03/29/2005, 9:56 AM |
|
Using YesSoftware's online help system, I sent a request for support regarding an upgrade to CCS ( I am a paid licienced user). After four days, I have not receive a response from Technical Support. So, before I trash this product, I thought I would ask the forum for help.
Since the upgrade of Windows XP Pro to service Pack 2 I have not been able to run CCS. I upgraded from CCS 2.1 to CCS2.3 assuming this would solve the problem. It does not. During installation I get a error and I try to run I get the following error
ERROR MESSAGE: The instruction at "0x00b12b07" referenced memory at "0x0000000". This memory could not be written. 
|
|
|
 |
Frank S.
|
| Posted: 03/29/2005, 11:38 AM |
|
Hi RIchard,
I'm a new user too. Any chance you are using an anti-spyware program like SpySweeper? I was and it killed my install and running of the new program.
Frank
|
|
|
|
peterr
Posts: 5971
|
| Posted: 03/29/2005, 12:02 PM |
|
Richard,
I see that your support question was answered within 30 minutes on 3/25/2005 at 8:18:44 PM EST, and 2 emails sent to you.
We usually don't have any support cases open for more than a day.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
 |
|
peterr
Posts: 5971
|
| Posted: 03/29/2005, 12:48 PM |
|
BTW, I see that you took care of this using a different email address.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
|
|
|
Ozum
Posts: 57
|
| Posted: 04/05/2005, 2:50 PM |
|
This is not fair to customer service of Yes Software. I sent them at least 20 or 30 messages. They answered 90% in one or two days. Even it was a complicated problem, they regularly answered, that they were working on it. They always fixed problem and provided patches if there was a problem related to product.
|
|
|
|
Oper
Posts: 1195
|
| Posted: 04/07/2005, 8:14 PM |
|
Support is Really fast.
And yes Spysweeper dont let CCS run for some reason .
_________________
____________________________
http://www.7bz.com (Free CMS,CRM Developed in CCS)
http://www.PremiumWebTemplate.com
Affiliation Web Site Templates
Please do backup first |
|
|
|
snarf
Posts: 14
|
| Posted: 04/12/2005, 6:47 PM |
|
In case anyone is reading this in evaluation of CodeCharge and/or Yes!, I must express that CodeCharge has been 100% supportive and highly responsive for the last four years that we've extensively used CodeCharge for development and maintenance of commercial software. We had a similarly strange behavior and the Yes! developers (developers, not just support staff) spend hours working with us to collect information and fix the problem. Frankly, I am certain that they have spent far more on us then we've spent on CodeCharge, which means that they care about the software quality. You rarely find that.
I would also politely submit that before "trashing" anything, one should consider having given the target of your affections the benefit of reasonable doubt, particularly considering the poor reliability of something as fragile as email.
|
|
|
|
jasonp
|
| Posted: 04/13/2005, 3:07 PM |
|
HI
I need to completed an urgent project.
You program crashs on my windows XP home.
The version of the software is "2.3.2.23".
Why is it doing this it was working when i installed
2 weeks ago. I was going to buy it
today so i can start on the project but will
not as it is crashing now? windows updated
patches yesterday. I need urgent response.
No one was on the phone and I called 3 times
and waited. is anyone working there ?
|
|
|
|
peterr
Posts: 5971
|
| Posted: 04/13/2005, 3:21 PM |
|
Yes, we're available when not busy with other customers. Please contact product support at http://support.yessoftware.com.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
|
|
|
peterr
Posts: 5971
|
| Posted: 04/13/2005, 3:26 PM |
|
I see that your online support request was already answered as well.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
|
|
|
