gesto
Posts: 42
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| Posted: 04/14/2005, 11:12 AM |
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Hi, pls, I need a HelpDesk app like a live support system just to solve some doubts online!
can anyone help me?!
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smalloy
Posts: 107
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| Posted: 04/14/2005, 11:32 AM |
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You have a few options for a Help Desk application, one is to use the Task Manager included in the example pack. Also, this site was a big help for me and it includes a Bug Track example: http://www.gotocode.com/.
Using either of these as a template you could very quickly adapt them to your needs.
If you need a live support then CHAT is your answer, search www.planetsourcecode.com for ASP examples, or you could pony up with some $$ and pay for a Live Support component to "plug in" to your CCS app. Look at www.aspin.com for both free code examples and components to purchase.
Steve
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Anything can be done, just give me time and money. |
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gesto
Posts: 42
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| Posted: 04/14/2005, 11:57 AM |
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thanks.. but I didn´t found what i needed.... i need a kind of live chat that people couse solve their questions, if you know something like this...
best regards,
smalloy
Quote smalloy:
You have a few options for a Help Desk application, one is to use the Task Manager included in the example pack. Also, this site was a big help for me and it includes a Bug Track example: http://www.gotocode.com/.
Using either of these as a template you could very quickly adapt them to your needs.
If you need a live support then CHAT is your answer, search www.planetsourcecode.com for ASP examples, or you could pony up with some $$ and pay for a Live Support component to "plug in" to your CCS app. Look at www.aspin.com for both free code examples and components to purchase.
Steve
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smalloy
Posts: 107
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| Posted: 04/14/2005, 12:05 PM |
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Ahh.
Perhaps then a FAQ is probably your best bet. Its not a chat but users can search for issues and resolve questions themselves. If you've purchased CoceCharge they are happy to send you an example, actually, its what they use on their site! I believe you just send a request to support and you’ll receive it via email. Their support is fantastic.
Finally, codecharge has a forum example as well if you choose to go that rout.
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Anything can be done, just give me time and money. |
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gesto
Posts: 42
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| Posted: 04/15/2005, 5:59 AM |
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Unfortunatelly a FAQ wouldn´t solve my problems this time... I need something that could replace phone calls
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smalloy
Posts: 107
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| Posted: 04/15/2005, 8:05 AM |
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OK, then these guys are a good place to turn. As I could't find a CHAT for CodeCharge the best bet us to purchase a canned program - I think this one is around $160.00 and would resolve your issue - check it out its called Absolute Live Support:
http://www.xigla.com/xigla/index.htm
Steve
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Anything can be done, just give me time and money. |
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Benjamin Krajmalnik
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| Posted: 04/15/2005, 12:31 PM |
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http://www.planetsourcecode.com/vb/scripts/BrowseCatego...rt=Alphabetical
This ilnk will take you to a few chat systems.
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