wayner
Posts: 37
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| Posted: 01/16/2006, 7:55 AM |
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I posted 2 issues last night and they were available for a while but then disappeared. Was there a server restore????
One was related to 3.0.2.2 grid builders and CCS.exe using 99% of system resources and not completing the grid build process.
The other was 3.0.2.2 corrupting the portal example ccp and related files. I was able to restore them from a test project without reloading CCS totally.
I have seen some other quirks; they are generally changes not saving and inconsistent object focus and function.
Is anyone else having these problems?
I had posted the first 2 issues to support as well.
Thanks,
Wayne
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mamboBROWN
Posts: 1713
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| Posted: 01/16/2006, 8:32 AM |
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wayner
I have not experienced any of the issuses that you mentioned above. Have you searched the forums to see if anyone else has had these same issues? I am positive that support will contact you to assist you in any way that they can.
A SUGGESTION: I do know from reading some other forums (about former CCS releases) that people have unistalled the software and reinstalled it with good results.
Here are some forum links that you can look at:
http://forums.codecharge.com/search.php?s_keyword=corru...[]=28&s_period=
Hope this helps.
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peterr
Posts: 5971
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| Posted: 01/16/2006, 1:53 PM |
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Wayne,
I have responded to those posts and removed them. You should receive my responses via email notification if you have selected the option to be notified.
Your posts were also duplicated in our support system (where they should be) and we didn't want to duplicate the efforts of resolving the same issue 2 times. Imagine if over the 10,000 support questions were also duplicated here on the forums. The forum footer explains that these are not support forums, therefore I have to ask that you do not post technical issues here as they may be removed, especially if they are duplicated in our support system and someone is working on it.
Sorry about this though.
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Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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Marcus
Posts: 49
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| Posted: 01/18/2006, 2:21 PM |
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If the CCS issues and their solutions were available to the rest of us perhaps the users could become more productive instead of struggling with the not so uptodate documentation.
As with all releases of CC/CCS the end users are the beta-testers and QAs, for the product.
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peterr
Posts: 5971
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| Posted: 01/18/2006, 2:55 PM |
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Marcus,
I must say that I respectfully disagree with such assessment. We continually struggle with forum postings from customers deciding that they have the same issue as someone else, even when they do not. It's just human nature to look for similar problems and then assume that the solution for that problem will apply in all cases. However, then I often get into endless loops of discussions on the forums about issues that don't apply to that person, or cannot be resolved without closer examination by the support. This only leads to frustration on both ends 
Many times I also get emails from our own support staff asking me to request that a forum post be redirected to support because it cannot be resolved here.
And again, there is no reason to duplicate thousands of support questions here on the forums. In such case we would just designate the forums to be officially used for support, but no such decision was made. Our current policy is to resolve support issues via support system and personnel.
And I don't even see a problem with most semi-technical issues being posted on the forums, and I try to evaluate if CCS users can help with a problem being posted here. But if a question is clearly worded for technical support and/or cannot be resolved by other customers then it will be redirected to support only. This doesn't happen too often anyway. QA issues can also be directed to support.
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Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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Marcus
Posts: 49
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| Posted: 01/19/2006, 9:42 AM |
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It is understood that your support addresses many user issues. But it is unknown to us what were those issues and their solutions. Those of us who are smart enough to learn from it would benefit greatly. Then some will ask questions even if you 'spell it out' for them.
DB:
1. Problem Title
2. Problem Description
3. Problem Resolution
Even Microsoft has such databases for their legal product users.
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peterr
Posts: 5971
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| Posted: 01/20/2006, 4:01 AM |
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What do you mean by "Even Microsoft"? It sounds like every company already had done this for 20 years and now even Microsoft has joined? 
We have a similar Knowledge Base for such purposes on our support site, but you will not find many problems there, mostly tips that are now posted and discussed in the "Tips and Solutions" section of the forums. If there is a problem with CCS then we have to provide a patch rather than describing a fix. But most of the support questions that we receive are actually not related to CCS but MySQL, Apache, PHP, IIS, etc. We cover so many areas and technologies that we have no way of compiling even 0.1% of possible problems and solutions. They are already described elsewhere on the Internet and we're often searching ourselves for answers to many problems reported by our customers. If there is a specific problem common to CCS then it usually finds its way to the forums and later gets fixed. Plus anyone on the forums may post a possible problem and a solution, even if resolved by support.
I'm afraid that we're just getting too much off-topic. In my opinion the original question like "CCS.exe us using 99% of system resources" has only one possible answer: "please contact product support". Or are you able to provide a patch for that customer?
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Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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