idh63
Posts: 76
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| Posted: 03/18/2006, 9:17 AM |
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o.k. I'm going to not wear my heart on my sleeve and bleet about the massive loss of productivity CCS 3PE has caused me, or about the frustrations of responses from support.
Let me say that I believe that Code Charge has tremendous potential.
Here is a list of all the crashes and bugs that impale me every day.
Ctl C in code view:- Sometimes works/Sometimes not (with message)
*Missing graphical elements in styles. e.g. spacer.gif appears on one corner of a table, but is missing from the other. What's with that!? It has the same reference.
*Menu Project has item 'Change Theme' instead of Change Style'.
*Design view - bold some text - <strong></strong>. Italics <em>
HTML view - bold some text <b></b>. Italics <i> </i>
*Include page only works on some pages. Others return an error with the include path screwed up. error like:
Warning: main(../1horzmenu.php): failed to open stream: No such file or directory in /home/attentio/public_html/1/editprofile.php on line 13
Warning: main(): Failed opening '../1horzmenu.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/attentio/public_html/1/editprofile.php on line 13
Warning: Cannot modify header information - headers already sent by (output started at /home/attentio/public_html/1/editprofile.php:13) in /home/attentio/public_html/Common.php on line 1732
* Get this error on some pages: "Warning:Page editprofile: The Catalog Name can contain only alphanumeric symbols and underscore, and it must begin with a letter". Well I did send a support on this and the response was check you connection settings. Well my connection settings comply with naming format. besides, if this was the problem is should be on every page, right?
*Navigator errors on some pages:- doesn't display as per my selected options. Shows only the next page e.g. 1 2 instead of 1 2 3 4 5 6 7 8 9 10 25
Gives Javascript error: Line 20 Char 1 code 0 url file://E:\Program Files\CodeChargeStudio3\Components\Dialogs\Controls\Navigator\Navigator.html
I got so fed up with this problem that I made a new page from scratch, but the problem happened there also.
*Unreliable: click an object in Design view and switch to html view. Cursor is at the top of the page. repeat this several times and it will find the object. Doesn't work at all with text on page though.
*MySQL: I created a custom sql statement yesterday, using MySQL Query Browser, for a list box search:
SELECT c.`catid`, concat(c.`category`,' ', count(ms.`merchantid`)) FROM `cat` c, `merchantcats` m, `merchants` ms
WHERE `c`.`catid`=`m`.`catid` AND `ms`.`merchantid`=`m`.`merchantid`
GROUP BY c.`catid`
ORDER BY c.`category`
The text column for my list box is: .concat(c.`category`,' ', count(ms.`merchantid`))
Nothing shows in the list box! Maybe I am doing something wrong here.
*CCS will crash periodically with the standard message, sometimes it will just disappear.
*Don't change a component name! Chances are that the software will not make the necessary changes in the code. Even if you put the name back as it was it still doesn't recognise it's back!
Some pages when published have the message "
I have a total of 19 pages and not one is free of a problem!
Are these problems just mine?
I use a Dell inspiron notebook that have proved very reliable over several years. I run Adobe Golive 6.01 along with many other programs. If I edit a CCS html page with Golive making sure I don't interfere with the CCS tags, I get unexpected results; text box widths messed up. Margins messed up.
I have contacted support about some of these problems and the response is: send in your project. I am not sending in a project for a web concept (Loose lips sink ships). Their response: make a dummy project.
o.k. well here's my thinking. I am not being paid to troubleshoot CCS problems. I have been down this road before in the late 90's in the music industry with Steinberg and (then) emagic. I spent a lot of time testing and detailing bugs and crashes on many different PC computers only to have these companies reply. "No-one else is having these problems"
I can't believe that Yes Software aren't aware of these problems. They are at every turn!
I am close to throwing in the towel with CCS and looking for something else even if that something else is lasso for my Golive. Yes I know different language.
Why a Frontpage plug-in? don't professionals use Dreamweaver?
I would seriously consider buying dreamweaver if there was a CCS plug-in and CCS didn't fail so much. What about WC3 compliance? Not in Frontpage!
Anyway, I guess you can say that I am very disappointed with CCS 3PE. It has cost me a great deal of wasted time with a littany of javascript errors, component name screw-ups and so on, and on, and on, and on.
Do you have any of these problems or is it just me?
Thanks for reading
Ian David Harrison
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Benjamin Krajmalnik
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| Posted: 03/19/2006, 3:59 PM |
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Well,
Here is my $0.02. I do not have the personal edition, but here it comes anyway.
I think you are way off base in your criticism. From what you are describing, Yes Software has been quite forthcoming. They are absolutely correct in requestin your project files or something where they can reproduce the problem. If they cannot reproduce it, then how do you expect them to fix it?
I use many development tools. Each and every support staff will ask you for a reproducible example. Sorry my friend - a toolmaker cannot fix something which cannot be reproduced.
In many cases, the problem is not with the tool, but rather with not working within the tool's framework.
Believe me, the support staff has better things to do than worry about your design concept. Getting a bit paranoid? Don't expect to get adeqaute support if you are not willing to send your application.
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idh63
Posts: 76
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| Posted: 03/19/2006, 5:25 PM |
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Hi Benjamin,
Thanks for the reply.
I agree with you completely. I guess I am hoping that a fellow CCS user has found that Yes Software will put in the time if I put in the time.
At this point I'm ready to just send in the project.
Sorry if you feel that my post was poor form, but believe me when I say that I have really been messed around in the past by Software companies. NetObjects springs to mind also.
I have been wondering if these are CCS3 PHP PE problems or just CCS3 PE.
I'm hoping for more responses from regular posters like yourself who use CCS3 Studio to say.."I don't have these problems".
If that's the case I'll just upgrade.
lastly I didn't mean to insinuate any wrong-doing by Yes Software, having been a software troubleshooter myself in the past, I completely understand why they need a copy of my project.
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peterr
Posts: 5971
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| Posted: 03/19/2006, 7:41 PM |
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David,
First, let me thank you for pointing some of the issues whether here or directly to the support. I see that at least one of them should be investigated.
In terms of general product behavior there should not be differences in the behavior of Personal Edition vs. Full Edition, however, it's possible that there are some related issues that YesSoftware is not aware of.
From my point of view some of the issues that you described are valid (like the issue with Ctrl+C, occasional crashes, bad sync between Design/HTML), while others looks just like every-day application development issues that may need to be resolved by yourself.
Everyone is having some of those problems, including myself, but not everyone assumes that they do everything right and every problem that happens is caused by bugs. You need to debug your application and many times you will find that there is a reason for a problem and you will need to resolve it.
It also looks like the support offered their help, which seems like a good thing - whether trying to resolve issues on our end or on your end. I probably haven't been involved with your support case(s), but sometimes I also would request a project from a customer, whether to reproduce a bug, or to help the customer and point what's wrong with their project. There is not a problem if you don't have time to prepare necessary information - we just don't want to ignore a problem when we're unable to reproduce it. And we appreciate you reporting bugs anyway.
It's only unfortunate that you are making assumptions that whatever you don't like in CCS then it's automatically wrong. It's not fair to assume that no one else needs something just because you don't need it - such as the 'Change Theme' feature or FrontPage Add-In. This could be a sign that others issues that you pointed may also not be real issues - just your own assumptions that something is wrong because it doesn't work as you would want. This is double-edged sword because indeed any company may ignore problems when someone points to everything as a problem, even those issues that are not. Thus FYI, all CCS features (like 'Change Theme' and FrontPage Add-In among others) are results of discussions within YesSoftware and are not appearing randomly in CCS, and are not problems. Although bugs do appear randomly 
And I appreciate that you're trying to confirm some of these problems as valid. Hopefully we will be able to quickly resolve those that are, and partially depending on our ability to reproduce them.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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idh63
Posts: 76
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| Posted: 03/20/2006, 12:22 AM |
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Hi Peter,
Thanks for taking the time to reply.
I accept that taking a swing a the Frontpage add-in was poor form 
It may be that I have a bug somewhere in my programming. I have checked all my custom scriptlets in a seperate php editor with a de-bug feature, but not the entire event script.
The biggest problem I have experienced when writing custom code is using escape \.
e.g. eregi_replace("\">", "\" Target=\"_Blank\">",$sourceurl)
Once I use \" all the following code stays brown. I haven't tried using ' instead, but I will.
Change theme I found confusing for a newbie to CCS. Though I also found Styles confusing because I can't get all my changes to apply to my Style. e.g. background color.
Anyway... I accept that it's highly likely some of my problems are user created. This forum is so active that I figured that all hell would have broken loose if all my problems were bugs.
I see that in May last year you posted this statement:
Quote :Bill,I deleted your previous message to avoid double-posting.Since no one responded to that one I'm assuming that not many people use debuggers. I myself don't use a debugger and do not find a need for it, especially when using CCS.
Is it possible for the software to re-build the auto generated scripts? the Javascript error messages indicate navagator.php in particular. Just clicking on edit nav component in design view generated a javascript error message pointing to navatator.php (which i havent touched)
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idh63
Posts: 76
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| Posted: 03/20/2006, 12:41 AM |
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Peter,
I have obviously created a bad 1st impression about myself.
If I am branded as a foolish customer who thinks everything is wrong with the software and not me, is there any point in me contacting customer support now? Or will I be ignored?
The spirit of my original posting was a continuation of my detective work combined with restrained emotion from messing around with these problems for over 3 weeks.
I was hoping that CCS users would reply with "no i'm not having these problems" then I would be pretty sure it is my errors.
Else
maybe a bug.
Again I apologise for my comments regarding Themes & Frontpage.
I see obviously that I undermined my intentions with my emotions.
Lastly, I have noticed that you are very active and helpful in the forums.
Please know that as a CCS user I apreciate that :)
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peterr
Posts: 5971
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| Posted: 03/20/2006, 1:44 AM |
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Ian,
Come on - you have a right to express your frustration, plus I am not saying that CCS is bug free. I suspect that half of the issues that you find could be confirmed as bugs and we appreciate reporting them. I just reproduced one of them actually, with unreliable Design/HTML sync.
Some of the other problems seem unusual and I suspect they could be related to the application design or the database. But sure anyone else may still want to confirm if they experience the same problems.
And you can blast CCS as much as you want - just know that I may keep things in check
The support staff should help with any issues that you report to them, especially if you're just starting using the product, or simply suspect bugs.
BTW, we're just testing a long awaited patch that hopefully will make CCS little more stable for you. It should be released this week if things go well.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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WKempees
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| Posted: 03/20/2006, 2:56 AM |
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AND:
You concat() SQL Statement is wrong or less harsh missing an item.
So that is definitly not a CCS problem ;-():
after the concat(fieldname, fieldname) you have to add an alias-->
concat(field1, field2) as field,
that alias will popup in the datasource listbox.
Walter
We are slowly breaking fown your list. haha
"idh63" <idh63@forum.codecharge> schreef in bericht
news:2441c40baa1c28@news.codecharge.com...
> o.k. I'm going to not wear my heart on my sleeve and bleet about the
> massive
> loss of productivity CCS 3PE has caused me, or about the frustrations of
> responses from support.
>
> Let me say that I believe that Code Charge has tremendous
> potential.
>
> Here is a list of all the crashes and bugs that impale me every day.
>
> Ctl C in code view:- Sometimes works/Sometimes not (with message)
>
> *Missing graphical elements in styles. e.g. spacer.gif appears on
> one
> corner of a table, but is missing from the other. What's with that!? It
> has
> the same reference.
>
> *Menu Project has item 'Change Theme' instead of Change Style'.
>
> *Design view - bold some text - <strong></strong>. Italics <em>
> HTML view - bold some text <b></b>. Italics <i> </i>
>
> *Include page only works on some pages. Others return an error with
> the
> include path screwed up. error like:
>
> Warning: main(../1horzmenu.php): failed to open stream: No such file or
> directory in /home/attentio/public_html/1/editprofile.php on line 13
>
> Warning: main(): Failed opening '../1horzmenu.php' for inclusion
> (include_path='.:/usr/lib/php:/usr/local/lib/php') in
> /home/attentio/public_html/1/editprofile.php on line 13
>
> Warning: Cannot modify header information - headers already sent by
> (output
> started at /home/attentio/public_html/1/editprofile.php:13) in
> /home/attentio/public_html/Common.php on line 1732
>
> * Get this error on some pages: "Warning:Page editprofile: The
> Catalog
> Name can contain only alphanumeric symbols and underscore, and it must
> begin
> with a letter". Well I did send a support on this and the response was
> check
> you connection settings. Well my connection settings comply with naming
> format.
> besides, if this was the problem is should be on every page, right?
>
>
> *Navigator errors on some pages:- doesn't display as per my
> selected
> options. Shows only the next page e.g. 1 2 instead of 1 2 3
> 4 5 6
> 7 8 9 10 25
> Gives Javascript error: Line 20 Char 1 code 0 url file://E:\Program
> Files\CodeChargeStudio3\Components\Dialogs\Controls\Navigator\Navigator.html
> I got so fed up with this problem that I made a new page from scratch, but
> the
> problem happened there also.
>
> *Unreliable: click an object in Design view and switch to html
> view.
> Cursor is at the top of the page. repeat this several times and it will
> find
> the object. Doesn't work at all with text on page though.
>
> *MySQL: I created a custom sql statement yesterday, using MySQL
> Query
> Browser, for a list box search:
>
> SELECT c.`catid`, concat(c.`category`,' ', count(ms.`merchantid`)) FROM
> `cat`
> c, `merchantcats` m, `merchants` ms
> WHERE `c`.`catid`=`m`.`catid` AND `ms`.`merchantid`=`m`.`merchantid`
> GROUP BY c.`catid`
> ORDER BY c.`category`
>
> The text column for my list box is: .concat(c.`category`,' ',
> count(ms.`merchantid`))
> Nothing shows in the list box! Maybe I am doing something wrong here.
>
> *CCS will crash periodically with the standard message, sometimes
> it
> will just disappear.
>
> *Don't change a component name! Chances are that the software will
> not
> make the necessary changes in the code. Even if you put the name back as
> it was
> it still doesn't recognise it's back!
>
> Some pages when published have the message "
>
> I have a total of 19 pages and not one is free of a problem!
>
>
>
> Are these problems just mine?
> I use a Dell inspiron notebook that have proved very reliable over several
> years. I run Adobe Golive 6.01 along with many other programs. If I edit a
> CCS
> html page with Golive making sure I don't interfere with the CCS
> tags, I
> get unexpected results; text box widths messed up. Margins messed up.
>
> I have contacted support about some of these problems and the
> response
> is: send in your project. I am not sending in a project for a web concept
> (Loose lips sink ships). Their response: make a dummy project.
>
> o.k. well here's my thinking. I am not being paid to troubleshoot CCS
> problems.
> I have been down this road before in the late 90's in the music industry
> with
> Steinberg and (then) emagic. I spent a lot of time testing and detailing
> bugs
> and crashes on many different PC computers only to have these companies
> reply.
> "No-one else is having these problems"
>
> I can't believe that Yes Software aren't aware of these problems. They are
> at
> every turn!
>
> I am close to throwing in the towel with CCS and looking for something
> else
> even if that something else is lasso for my Golive. Yes I know different
> language.
>
> Why a Frontpage plug-in? don't professionals use Dreamweaver?
> I would seriously consider buying dreamweaver if there was a CCS plug-in
> and
> CCS didn't fail so much. What about WC3 compliance? Not in Frontpage!
>
> Anyway, I guess you can say that I am very disappointed with CCS 3PE. It
> has
> cost me a great deal of wasted time with a littany of javascript errors,
> component name screw-ups and so on, and on, and on, and on.
>
> Do you have any of these problems or is it just me?
>
> Thanks for reading
>
> Ian David Harrison
> ---------------------------------------
> Sent from YesSoftware forum
> http://forums.codecharge.com/
>
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idh63
Posts: 76
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| Posted: 03/20/2006, 6:14 AM |
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Peter - Thanks once more for the reply. It would be a blessing I think if you can delete this thread.
I didn't write about any of my problems looking for help previously because I wasn't in the right frame of mind.
When I wrote this thread I though I was, but now re-reading. I wish I could take it back.
Walter: Thanks for your contribution. You have pointed out a good example of some of the things I didn't know. Funny, as it worked in MySQL Query Browser which mis-lead me. Plus obviously, it's the first time i've had the need to use concat.
Again, thanks for clueing me in.
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WKempees
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| Posted: 03/20/2006, 6:27 AM |
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It will work in MySQl Brower.
CCS Listbox needs a label to display, standard the label is the field name,
concatenation is multiple fields so CCS will not know what label to use,
supplying an alias restores the label.
That's all that's to it.
Somethings cannot be taken back, grin
Walter
"idh63" <idh63@forum.codecharge> schreef in bericht
news:2441eb8c2994a0@news.codecharge.com...
> Peter - Thanks once more for the reply. It would be a blessing I think if
> you
> can delete this thread.
>
> I didn't write about any of my problems looking for help previously
> because I
> wasn't in the right frame of mind.
>
> When I wrote this thread I though I was, but now re-reading. I wish I
> could
> take it back.
>
> Walter: Thanks for your contribution. You have pointed out a good example
> of
> some of the things I didn't know. Funny, as it worked in MySQL Query
> Browser
> which mis-lead me. Plus obviously, it's the first time i've had the need
> to use
> concat.
>
> Again, thanks for clueing me in.
> ---------------------------------------
> Sent from YesSoftware forum
> http://forums.codecharge.com/
>
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idh63
Posts: 76
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| Posted: 03/21/2006, 3:52 AM |
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Hi Walter,
I added to the MySQL statement as seen in bold:
SELECT c.`catid`, concat(c.`category`,' ', count(ms.`merchantid`)) AS cattot FROM `cat` c, `merchantcats` m, `merchants` ms WHERE `c`.`catid`=`m`.`catid` AND `ms`.`merchantid`=`m`.`merchantid` GROUP BY c.`catid` ORDER BY c.`category`
The lable shows as .cattot and the dropdown box is still the same as before; A blank list with what looks like (at a guess) the right number of rows.
I think that I will change tack and create this with a before show event.
I decided to re-look at a couple of the examples that came with codecharge this morning.
The project Task Management; employees list;
The Nav gets screwed up if I bring up the nav editor and click ok (change or no change). Actually there is something wrong with this row because the 'Add New Employee' (which is not a part of the nav) shows up in with the nav in nav edit.
Peterr, if you read this maybe check it out and I hope that you will see what I mean.
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