Megan
Posts: 35
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| Posted: 10/03/2006, 11:34 AM |
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Honestly, I'm not having a lot of luck getting responses from this forum, but I'll give it one last shot. I've basically given myself a crash course of this software with little to no response on these forums. The knowledge base from Yes Software is virtually non-existent, so I've hit a major frustration level. If I want support from Yes Software now, I need to pay for it. So, no help on the forums, non-existent knowledge base, and paid-for support. Can you tell I'm frustrated?
Other than the lack of support, the software has been extremely helpful. I'm now trying to "pretty up" my website. We've created an image, and within the image are hyperlinks to other pages on the website. However, when I try to run the website it won't work (I believe I get a 550 error).
I've created a "header" that is an includable page. Within the includable page, here's the HTML:
<html>
<head>
<title>i089</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>
<body bgcolor="#FFFFFF" leftmargin="0" topmargin="0" marginwidth="0" marginheight="0">
<!-- ImageReady Slices (i089.psd) -->
<img src="../Styles/Innovation1/images/header1.gif" width="760" height="140" border="0" alt="" usemap="#header1_Map">
<map name="header1_Map">
<area shape="rect" alt="" coords="10,9,242,130" href="../Misc/ControlPanel.asp">
<area shape="rect" alt="" coords="250,101,426,130" href="../Buyers/Search.asp">
<area shape="rect" alt="" coords="251,70,426,101" href="../Sellers/Search.asp">
<area shape="rect" alt="" coords="250,37,428,69" href="../Reports/ConfidentialListingInfo.asp">
<area shape="rect" alt="" coords="250,8,426,37" href="../Listings/Search.asp">
</map>
<!-- End ImageReady Slices -->
</body>
</html>
Does anyone have any ideas why this is not working? I found one posting regarding image maps from back in 2002 - the poor guy had no responses either.
Megan
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peterr
Posts: 5971
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| Posted: 10/03/2006, 2:12 PM |
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I suspect that neither this forum, knowledge base or YesSoftware support are the best resources for every possible question related to Web development. I myself use Google as the knowledge base, especially for HTML issues and browser errors.
Regarding your specific problem, I'd start with Googling for your error message. I just checked http://www.google.com/search?hl=en&q=550+error , but this error seems to be related to sending emails, so possibly this is not your error?
And one possibility that may be related to CCS are the comments from another software, like:
<!-- ImageReady Slices (i089.psd) -->
<!-- End ImageReady Slices -->
I would remove those just in case.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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Megan
Posts: 35
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| Posted: 10/03/2006, 2:16 PM |
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I'll try as you suggest. I apologize for the mis-type - I'm actually getting a 500 error. I've searched all over Google for various answers to this issue, and I'm not getting very far. I thought that anything with a <!-- --> was remarking out the HTML text and wasn't used by the website at all. Was I wrong on that? Kind of like putting a rem statement, or using an apostrophe in ASP. If I'm wrong on that, then I agree, it could be related.
Also, what about the code that Code Charge automatically generates at the top of the page:
<meta http-equiv="content-type" content="text/html; charset=windows-1252">
<meta content="CodeCharge Studio 3.0.4.12" name="GENERATOR">
Do I need to "kill" that as well?
As a side note, I've received a few "personal" responses from people that they also have the same concerns regarding support of the software. Is Yes Software going to be improving their knowledgebase anytime soon?
Thanks again for responding - I appreciate it the time.
Megan
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peterr
Posts: 5971
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| Posted: 10/03/2006, 2:51 PM |
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From Google search on error 500: "This is a 'catch-all' error generated by your Web server. Basically something has gone wrong, but the server can not be more specific about the error condition in its response to the client."
Thus as you see you may need to contact your Web server support, check Web server documentation, or otherwise investigate this as a Web server problem.
Possibly the remarks like <!-- --> should be OK, but since you have a problem somewhere I'm just recommending to test different variants of your page. In any debugging process we need to assume that something is causing the problem and we try removing various elements until we find the one that was the culprit. Thus I also recommend removing the <html>, <head>, <title> tags, etc. Just narrow your page to the most basic image map and see if it works by itself. <meta> tags should not be relevant in your case, but you can try removing them too.
From what I know the YesSoftware knowledge base lost much of its use since most of the topics that it could cover were already moved into CCS documentation/Help, while others discussed on the forums, while many questions don't relate to CCS and can be better answered via Googling. For example did you expect CCS knowledge base to contain articles on Image Maps or "ImageReady" software, or Web server errors?
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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Megan
Posts: 35
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| Posted: 10/04/2006, 12:07 PM |
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Thank you for your input, and I will follow your suggestions. I have "googled" this topic, and we have used image mapping in other packages without any issues whatsoever. As soon as we tried to use it in a Code Charge project, it wouldn't work. So, yes, I did expect CCS forums/knowledge base/whatever to provide some sort of insight, as I'm sure I'm not the first to try to use image maps in CCS.
My main job, other than web development, is computer/network support. I use knowledge bases on a daily basis (sometimes hourly). Almost every single knowledge base I use has a searchable engine to look for updates, issues, etc. Though I understand what you are saying that most of the "topics" in the knowledge base were moved to the CCS documentation/help, those documents on the website aren't very user friendly when it comes to searching for topics. I've been in the game for many years and have used a tremendous amount of various knowledge bases. This is the first time I've come across a site that has the "answers" wrapped up in support documents that have to be opened up one at time in hopes of being able to search for an answer. Some of the documents aren't even searchable - I need to manually go through the documents and hope that I would categorize the topic I'm searching for the same way the developers of CCS would categorize it. That doesn't always work.
I'm not trying to be overly critical - take it as "constructive criticism" from someone who's been in the game for a couple of decades now when it comes to troubleshooting issues with software, development, hardware, etc.
Megan
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peterr
Posts: 5971
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| Posted: 10/04/2006, 1:58 PM |
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Megan,
Thanks for your comments. I'm only not sure what do you mean by documents not being searchable? CCS Help file is searchable and I often search it to find answers for the forum questions. PDF documents are also searchable. And you can also search CCS docs via Google: http://www.google.com/search?q=image+site%3Adocs.codecharge.com
Other than that please only note that problems that are unknown to us cannot be described, while known problems should be fixed not described.
You are also not the first to try to use image maps in CCS and they work fine. I suspect the problem to be related to something else (see above) and searching CCS knowledge base for image maps (a purely HTML feature) probably wouldn't help.
I appreciate your comments though. Any suggestions for specific Knowledge Base articles are welcome and will be considered 
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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Megan
Posts: 35
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| Posted: 10/04/2006, 2:04 PM |
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As an FYI...I have received a response from Support regarding this problem. They have also realized that there is a possible "bug" in the program that does not allow image maps within an includable page. It works fine when you manually code each individual page of a website (which is a major pain in the rear when your site has multiple pages). So, they are checking into it with the developers.
Megan
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peterr
Posts: 5971
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| Posted: 10/04/2006, 2:10 PM |
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Yes, I'm aware of that and the issue is being investigated. Though you also asked for help here on the forums and I still recommened removing those comments. Is your page working OK after you do that?
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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peterr
Posts: 5971
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| Posted: 10/04/2006, 3:15 PM |
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OK, here is the deal. I forgot to ask you which technology you're using and I previously tested your HTML with PHP, which worked fine and I couldn't confirm the problem. I assumed that it's not related to CCS, but if anything it could be related to the extra comments in HTML.
Now I re-tested this with ASP and indeed I see the error:
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HTTP 500.100 - Internal Server Error - ASP error
Error Type:
Template Engine. (0x800A041A)
Parsing function: Block "main" cannot be found or selected.
/EmplDir_ASP/Template.asp, line 307
================
I can tell you right away that reporting the full error message would help us narrow down the cause of the problem. And the answer is: the 2 comments in the HTML are causing the problem:
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<!-- ImageReady Slices (i089.psd) -->
<!-- End ImageReady Slices -->
================
Actually the problem disappears after removing only this line:
================
<!-- End ImageReady Slices -->
================
Once that line is removed, your image map works fine for me with ASP.
Thus I can confirm this as a CCS problem(? - see below), although not related to Image Maps
This happens because 2 software packages CCS and "ImageReady" feature of another software, both use similar commenting syntax for indiciating custom component placements. For example in CCS all comments that start with "<!-- Begin" or "<!-- End " indicate a beginning or end of a CCS component. Other HTML comments would be fine.
Finally, I even suspect that "ImageReady" or other software may also have similar problem(?) if they use similar syntax and try to open a CCS page. Thus the problem is not a bug but similarity of syntax between 2 different packages. I don't believe that this problem can be fixed in CCS, and fortunately it is a rare case.
_________________
Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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