duplo1
Posts: 67
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| Posted: 01/06/2008, 8:32 AM |
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Does somebody have experience with ASP and "Email Piping" ? We have developed a helpdesk application and a client has raised the question about creating tickets by email. That means a user sends an email and a ticket will automatically created using his Name and Email Address.
Please help.
Christoph
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TheunisP
Posts: 342
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| Posted: 01/06/2008, 11:01 AM |
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yes I it before, it is pretty simple 1st you set up a dedicated e-mail address that will receive these requests - then using a component like Jmail you get the the pop e-mail queue.
I assume you have master & detail table for tickets?
start cycling through the e-mail as you retrieve it
now you have to do 2 things - (just keep reading here even if you don't get it at 1st) in the body see if the e-mail contains your unique identifier, we create a 32/36 char GUID contained in {} - if it exists you know it is a reply on an existing ticket - use the GUID to id the entry, and add it to your table
if it doesn't have the GUID - create a new GUID, make the entry in table, a nice way is to e-mail the client at this stage with a letter of receipt where you include the GUID
the last stage is to do an after insert event when the support guys answer the ticket - where you send a alert to the client with the response and the GUID - this way they can reply to the e-mail and it will get logged into THAT ticket thread
ok - i just realized I'm not typing fit anymore 
anyway shout if you don't understand - sometime my brain & typing don't really match up
ps just one thing you'll need something to activate the asp that gets the mail - but there is ways and ways to get it done
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