peterr
Posts: 5971
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| Posted: 06/30/2008, 11:23 AM |
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Please note that the user forums are not a venue for resolving technical support issues and all related posts will be removed.
Please direct all technical questions and issues to product support at http://support.yessoftware.com.
Thank you.
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Peter R.
YesSoftware Forums Moderator
For product support please visit http://support.yessoftware.com |
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tsgroman
Posts: 64
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| Posted: 06/30/2008, 9:55 PM |
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Quote peterr:
lol...
I hope you stated that wrong. If not, and you are in fact going to be removing any posts that are technical in nature, there would be no point to this forum.
I guess we could always turn it into one of those software joke of the day forums.
Here, I'll start: Did you hear the one about the non-technical code generation integrated development environment software forum?
Oh wait... that's your joke.
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jhpccs
Posts: 25
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| Posted: 07/01/2008, 12:15 AM |
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This is a odd post, please tell us how this forum should be used.
How do we know if it a tech support problem or not? I always visit the forums before contacting support.
It seems to me that the user community helps solve issues and save tech support time and effort which helps Yes software save money.
I realize there has been a lot of negitive comments lately about CCS 4
Yes software could help this by supplying a list of current bugs, known issues, work arounds and patches. I find it amazing that users will supply links to patches on the forum.
I would suggest that you have 2 forums. One for registered users (purchased ccs) and one for the trial users. That way you can keep the negitive comments out.
I love CCS but... Hummmmm, is this the beginning of a pay per instance Tech support , say $50.00.
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ckroon
Posts: 869
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| Posted: 07/01/2008, 1:26 AM |
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I'm going to take a wild guess that Peterr didn't mean literally ALL Technical questions.
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Walter Kempees...you are dearly missed. |
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datadoit
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| Posted: 07/01/2008, 5:55 AM |
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There's a fine line between usability issues and product issues (bugs).
Yes Software can't possibly try to provide free support for every
usability issue out there. In addition, they can't possibly provide
free support for the .001 percent of users that have unique environment
issues that may prevent the product from running successfully. They
have to maintain focus on the masses, which I think that 99.998 percent
of us agree the product works fine for our needs.
Yes Software needs to make money to pay the bills just as we all do for
ourselves or our employers. If the product doesn't work for us, then we
choose to use a different product, or pay the piper to make it work for
us. How you value that service is totally up to you. In turn, Yes
Software will evaluate the product issues and try to make the right
decisions as to what will provide or maintain revenue for them.
Yes Software is NOT open source, and it is NOT Microsoft! It is a very
small group of people that have families and back yard bar-b-q's just
like we do. The product is very reasonably and competitively priced,
support is incredibly inexpensive, and sometimes we as customers have to
suck it up and pay to play for Yes's best interests and, most
importantly, our's.
At least that's how I read Peter's post. :)
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gcastillo
Posts: 45
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| Posted: 07/01/2008, 10:41 AM |
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I agree in said for datadoit, ccs is an excellent tool that allows to realize applications web rapidly and To earn money with the projects with high profitability.
The value of the software and of the support when really it needs because the tool works very well, recovers in a little time knowing sale the projects.
Cordial regards
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Giovanni
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tsgroman
Posts: 64
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| Posted: 07/01/2008, 5:27 PM |
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Quote ckroon:
I'm going to take a wild guess that Peterr didn't mean literally ALL Technical questions.
Quote Peterr:
...all technical questions and issues...
I'd hoped the same was true. But without any further clarification...
Quote jhpccs:
How do we know if it a tech support problem or not? I always visit the forums before contacting support.
Quote Peterr:
...all technical questions and issues...
According to Peter's original post there aren't any exceptions, notice the word, "all".
Quote datadoit:
There's a fine line between usability issues and product issues (bugs).
Yes Software can't possibly try to provide free support for every
usability issue out there.
Quote Peterr:
...all technical questions and issues...
I'd hoped the same was true. But without any further clarification...
Quote datadoit:
Yes Software is NOT open source, and it is NOT Microsoft! It is a very
small group of people that have families and back yard bar-b-q's just
like we do. The product is very reasonably and competitively priced,
support is incredibly inexpensive, and sometimes we as customers have to
suck it up and pay to play for Yes's best interests and, most
importantly, our's.
Are you trying to muck up this thread and add to the confusion of the original post? What does your last paragraph have to do with Peter's post? Peter's post is comprised of two very simple statements and has no relation to your final paragraph. Though the BBQ reference has made me hungry...
I would, though, FULLY SUPPORT Yes Software/Peter DELETING any thread you started in their forum to further discuss Yes Software employees, their families, their eating habits, or their financials - to include revenue streams. Without prompting from those concerned - those topics are none of our business.
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JimmyCrackedCorn
Posts: 583
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| Posted: 07/01/2008, 7:36 PM |
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my 2 cents...
recently, in another thread, a user was bashing Yes, CCS and a specific support person. this user had tried to work with support, was unhappy with that interaction and then came onto the forum and started lambasting Yes, CCS and support. several of us took strong exception to his comments and he got even nastier (even sent me a threatening PM!)
I sent a request to support to rein this guy in and they apparently deleted his comments. so I could be wrong but I think Peter was reacting to this situation rather than intentionally changing Yes' policies toward this forum.
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Walter Kempees...you are dearly missed. |
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tsgroman
Posts: 64
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| Posted: 07/01/2008, 8:08 PM |
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Quote JimmyCrackedCorn:
several of us took strong exception to his comments and he got even nastier (even sent me a threatening PM!)
I remember the thread.
I give the guy a link to information about Lithobid and you get the threatning PM. Where's the justice in that? Maybe the guy had his tin foil helmet on backwards...
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